Alps & Autobahns is committed to providing you with the best possible customer experience. Alps & Autobahns is bound by the Australian Privacy Act 1988, that sets out the principles concerning the privacy of individuals.
Collection of your personal information
There are many components of our website which can be viewed without providing personal information. However, for access to some detailed itineraries or to obtain a formal quote for any tour, you are required to submit personally identifiable information. To procure any of our products or services, it is necessary for you to disclose personal information, including your name, address, email address, phone number details and, in some instances, other personally identifying information. If you fail to provide personal information when attempting to procure one of our products or services, we will not be able to verify your purchase or complete your reservation.
All information we receive from our customers is protected by our secure server. Alps & Autobahns’ (alspandautobahns.com) secure server software encrypts all customer information before it is sent. Additionally, all collected customer data is protected against unauthorized use or access. Credit card information is not stored by us on our servers.
Alps & Autobahns require your specific permission to use photos containing personal images or any reviews that are to be stored, posted to the website (alspandautobahns.com) or used in promotional material.
You are able to configure your browser to notify you when cookies are being sent or, alternatively, deactivate cookies on your browser entirely.
Sharing your personal information
We do not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by the aforementioned providers of products or services you have purchased or to protect the rights, property or safety of Alps & Autobahns (alpsandautobahns.com), our customers or third parties or if required by law.
We may however use information gathered, in a general sense, without any reference to your name or any other personally specific information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.
Use of your personal information
For each visitor to the site, we explicitly collect the following non-personally identifiable information, including, but not limited to, browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. The information collected is used internally, exclusively for marketing statistics, identifying user demands, gauging visitor traffic, trends and delivering customised content to you while you are at the Alps & Autobahns site.
We only retain personally identifiable data, such as names, addresses, e-mail addresses, telephone numbers, demographic information, preferences, and similar information, when willingly submitted by a visitor.
If our stated information practices change at any time in the future, we will only use these updated practices for new purposes only. Any information gathered from the time of the policy change forward will abide by our revised practices.
Accessing your personal information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please inform us. You may be required to put your request in writing for security reasons. Alps & Autobahns reserves the right to charge a fee for searching for, and providing access to your information on a per request basis.
Call: (02) 9746 5489
Alps & Autobahns Pty Ltd,
16A Howard Street,
Strathfield, NSW, 2135